Privacy Policy

1. Our commitment

Lunula Laser Australia is operated by RehaCare Pty Ltd. We treat the privacy of our customers, clinic partners and website visitors seriously and handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

In this policy, personal information means information we hold that identifies you or could reasonably identify you.

2. What we collect

We collect information you give us directly — typically your name, clinic or business name, email address, phone number and postal address — so we can respond to enquiries, send information and process orders or service requests.

We may also collect information when you provide feedback, respond to a survey or promotion, update your contact preferences, arrange payment, or contact our support team.

3. How we collect it

Information is collected when you use this website, contact us by phone, email or SMS, meet us in person, or receive our services. Occasionally we receive personal information from third parties, such as a referring clinic; where that happens we protect it under this policy.

4. How we use it

We use personal information to respond to your enquiry, supply and support our products and services, provide updates and clinical information, and improve what we offer. We may also let you know about related products, services and training opportunities.

We may contact you by phone, email, SMS or post. You can ask us to stop sending marketing communications at any time.

5. Disclosure

We may share personal information with our staff, insurers, professional advisers, suppliers or subcontractors where reasonably necessary to deliver our services, and where required by law — for example in response to a court order, subpoena or law enforcement request.

Information we hold may be stored or processed outside Australia. If our business or its assets change hands, customer records may be transferred as part of that transaction, subject to confidentiality obligations.

6. Security

We use physical, electronic and managerial safeguards to protect personal information from misuse, loss, and unauthorised access, modification or disclosure.

No transmission over the internet can be guaranteed to be completely secure, so information you send us is transmitted at your own risk.

7. Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. A reasonable administrative fee may apply, and in limited circumstances set out in the Privacy Act we may decline a request.

8. Complaints

If you are concerned about how we have handled your personal information, write to us at PO Box 71, Cherrybrook, Sydney NSW 2126. We will investigate and respond to your complaint promptly.

9. Website data and cookies

When you visit this site we may record technical details such as browser type, operating system and the page you arrived from. This is used in aggregate to understand how the site is used and to improve it.

We may use cookies — small files that record how you use the site. Most browsers accept cookies automatically, and you can change your browser settings to refuse them, though some parts of the site may not work as intended. Cookies may also support advertising delivered through third-party services such as Google Ads.

10. Third-party sites

Our site links to websites we do not own or control, including the manufacturer's site. Those links are for convenience only and are not an endorsement. We are not responsible for the privacy practices of other sites, so please read their privacy statements before providing information to them.

11. Changes to this policy

We may update this policy from time to time. Changes take effect once published on this page, so please check back occasionally.